FAQs

Will my child be met at the airport when arrives?

Yes. We have specialist teams at the airport to meet your child and accompany them to the school.

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Will my child be checked in when he/she departs?

Yes. Pilgrims Teachers will accompany your child to the airport and they will check them in. In addition, they'll wait at the airport until your child's flight has departed.

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When should my child arrive/depart?

Between 9am and 5pm on arrival day, and 9am and 5pm on the day of departure. A fee of £150 will be charged to those wanting transport outside of these times.

Is the transfer to and from the airport included in the fee?

Yes. Transfers from London Gatwick and London Heathrow airports, between the times of 9:00 and 17:00, are included in the fee. Flights needed outside of these times and from different airports to those listed will cost an extra £150 per journey.

Can my child phone home when they arrive at the school?

Yes. They are encouraged to phone home on arrival and will always have access to a phone in order to call home.

Are Pilgrims staff present 24 hours a day?

Yes. Pilgrims staff stay in the same accommodation and provide care 24/7.

What will my child be eating?

Included in the fees is breakfast, lunch and dinner where we provide a wide selection of British and international foods.

Are special dietary requirements catered for?

Yes. All special dietary requirements are catered for.

Do boys and girls sleep in separate accommodation?

Yes. Boys and girls sleep in separate areas accompanied by Pilgrims staff.

What happens during the first day of a Pilgrims course?

The first morning meeting takes place in which the Daily Routine and the "Dos & Don'ts" of the course are explained. Students take an English test so they can be divided into different classes.

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How many students will be in my child's class?

The class sizes are a maximum of 12 students. We have an average class size of 10 students over our courses.

What happens if I need to cancel my booking?

At Pilgrims our policy is that we only charge for a service we have delivered. So if you need to cancel your booking for any reason we will give you a FULL refund.

Will my child have access to WiFi / Internet?

Yes, we offer WiFi / Internet access at all of our centres.