FAQs

Will the students be met at the airport when they arrive?

Yes. Pilgrims Teachers will meet all students at the airport and accompany them to the school.

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Will the students be checked in when they depart?

Yes. Pilgrims Teachers will accompany all students to the airport and they will check them in.

In addition, they'll wait at the airport until your child's flight has departed.

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When should students arrive/depart?

Between 9 am and 5 pm on Arrival Day and 9 am and 5 pm on the Day of Departure.

A fee of £150 will be charged to those wanting transport outside of these times.

Is the transfer to and from the airport included in the fee?

Yes. Transfers from London Heathrow and London Gatwick Airports, between the times of 9 am and 5 pm, are included in the fee.

Flights needed outside of these times and from different airports to those listed will cost an extra £150 per journey.

Can students phone home when they arrive at the school?

Yes. Students are encouraged to phone home on arrival.

Although we don't want our student to be checking their phones all the time, they will always have access to a phone in order to call home.

Are Pilgrims Staff present 24 hours a day on site?

Yes. Pilgrims staff stay in the same accommodation as the students and provide care 24/7.

What will the students be eating?

Included in the fees is breakfast, lunch and dinner where we provide a wide selection of British and international foods from a self-service buffet.

A selection of hot and cold meals are available, including a vegetarian option in all the meals.

Are special dietary requirements catered for?

Yes. All special dietary requirements are catered for.

Please let us know about them before the beginning of your booked course.

Do boys and girls sleep in separate accommodation?

Yes. Boys and girls sleep in separate areas accompanied by Pilgrims staff.

What happens during the first day of a Pilgrims course?

The first morning meeting takes place in which the Daily Routine and the "Dos & Don'ts" of the course are explained.

Students also take an English test so they can be divided into different classes.

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How many students will be in my child's class?

The class sizes are a maximum of 12 students. We have an average class size of 10 students over our courses.

What happens if I need to cancel my booking?

Our policy is that we only charge for a service we have delivered.

If you need to cancel your booking for any reason we will give you a FULL refund.

Will students have access to WiFi / Internet?

Yes, we offer WiFi / Internet access at all of our centres.

Will students receive a certificate that proves their attendance to the course?

Yes. All students receive a certificate that proves their attendance to the course.

This certificate includes an assessment of the student's performance in class as well as comments from their TEFL Teacher & Course Director for further improvement.